Thursday, September 26, 2013

Offline Address Book not getting downloaded locally - no error (Exchange 2010)



Description of the Issue: in Outlook - Send/Receive/Download Address Book… runs successfully, but Offline Address Book does not get downloaded.

Additional information: both mailbox server on which OAB gets generated, and CAS server to where OAB gets distributed work properly (ie. OAB gets gets generated and distributed properly – great article that helps troubleshoot the process - http://www.msexchange.org/articles-tutorials/exchange-server-2010/management-administration/offline-address-book-part3.html)

Following additional tweaks on the CAS servers fix the issue:
o   Enable Directory Browsing (IIS Manager/OAB site/Directory Browsing/Enable)
o   Assign IIS_IUSRS (CAS_ServerName\IUSRS) and Authenticated Users read permissions to OAB folder (C:\exchange server\v14\clientaccess\oab)

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