Showing posts with label disable Operator. Show all posts
Showing posts with label disable Operator. Show all posts

Wednesday, June 4, 2014

Disabling Operator ("0") option for Exchange Mailbox

Default Option when creating UM Dial Plan  in Exchange 2010 is to have "Operator extension" is set to 0 (UM Dial Plans/Properties/Settings)

If you need to disable operator for certain mailboxes (users) here is the list of steps to follow:


  1. On Exchange: create the new UM Dial Plan - make sure that "Operator extension" is set to empty (UM Dial Plans/Properties/Settings) - name the new UM Plan to something like "4-Digit No Operator".
  2. Set "Subscriber Access" extension on the new UM Plan: (UM Dial Plans/Properties/Subscriber Access).
  3. Create new Hunt Groups for every IP Gateway (UM IP Gateways tab), make sure to use the new UM Dial Plan and Pilot Identifier set in step 2 for subscriber access.
  4. Disable Unified Messaging for the user/Enable Unified Messaging specifying new UM Dial Plan during enabling process.  That concludes Exchange portion of configuration.
  5. On PBX: configure PBX to call new subscriber access (set in the step #2) for the user/users that should have operator option disabled.
  6. On IP Gateway: make sure that subscriber access extension (set in step #2) is in the scope of extension that target Exchange UM.