HOWTO reactivate the employee in Enterprise Vault Compliance Accelerator v9sp3

Find the AddressOwnerID of the reactivated employee by running following query on the customer DB: SELECT AddressOwnerID, DisplayName FROM tblAddressUser WHERE Surname='Last Name' After findng AddressOwnerID, supply it into the following query and run on the customer DB: UPDATE tblAddressUser SET Deactivated=0 WHERE AddressOwnerID=AddressOwnerID from the query above

Symantec Enterprise Vault Compliance Accelerator v9 SP2 has synchronization with AD group broken

We noticed that employee group in EV CA v9 sp2 that synchronizes with AD group is empty after the upgrade from v8 sp4 to v9 sp2. Symantec Tech Support confirmed that issue is re-producible in their lab.

Let me note that the bug is VERY critical making the Compliance Accelerator scheduled searches return zero hits, because the target employee group has no employees.

The workaround is to synchronize the EV CA employee group with “Active Directory Container” and not “Windows group or distribution list”