Email issues in CRM4 (various) – tips of fixing.

 

Symptoms:

Can't start Microsoft CRM Email Router Service

Emails are not sent stuck in 'Pending Send' – both regular and Mail Merge.

Cause:

Following file got corrupted:

Microsoft.Crm.Tools.EmailAgent.SystemState.xml

Fix:

2 options:

Either replace that file with the file from "working" CRM server (if you deployed multiple CRM Servers connected to the same database),

Or delete that file – restart should re-create the file

 

After the fix: re-start the 'Microsoft CRM Email Router Service'