showInAddressBook attribute of system or journaling account might get messed up (ie. the value is set to <Not Set>), which would result Journaling Task to fail on starting up with the following error message (among other bad things caused by showInAddressBook not set):
Event Type: Error
Event Source: Enterprise Vault
Event Category: Journal Task
Event ID: 3305
Date: 6/14/2010
Time: 12:36:06 PM
User: N/A
Computer: KVSServer
Description:
The Task 'Exchange Journaling Task for ExchServer' failed to log on to Exchange server 'ExchServer' using mailbox 'SMTP:journalmailbox@mydomain.com'. Please ensure the mailbox has not been hidden, that the server is running and that the Vault account has sufficient permissions on the server.
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
To fix – simply set showInAddressBook attribute properly.
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